Page 10 - Hotel English(제2판)

10 | Hotel English 호텔영어_

Unit
09 Housekeeping 135

1. What They Do ∙∙∙ 137

2. Conversations ∙∙∙ 138
∙ Conversation 1 Solving Housekeeping Problems / 138
∙ Conversation 2 Laundry Service / 139
∙ Conversation 3 Dealing with Requests / 140
∙ Conversation 4 Make Up Room / 141
∙ Conversation 5 Do Not Disturb / 142
∙ Conversation 6 Transferring a Request to Another Department / 143
∙ Conversation 7 Delivering Laundry / 144

3. More Tips For You ∙∙∙ 145
4. DIY ∙∙∙ 147

▪ A Story Behind the Hotel Brand ∙∙∙ 148

Unit
10 Dealing with Complaints 153

1. What They Do ∙∙∙ 155
2. Conversations ∙∙∙ 156

∙ Conversation 1 Correcting Mistakes on the Bill / 156
∙ Conversation 2 Apologizing for Wrong Order / 157
∙ Conversation 3 Moving Guests to a New Room / 158
∙ Conversation 4 Solving Problems / 159
∙ Conversation 5 Explaining Situations / 160
∙ Conversation 6 Apologizing for Mistakes / 161
∙ Conversation 7 Assist Guests in Need / 162
3. More Tips For You ∙∙∙ 163

4. DIY ∙∙∙ 165

▪ AStory Behind the Hotel Brand ∙∙∙ 166