Page 6 - Hotel English(제2판)

6 | Hotel English 호텔영어_

Contents

Unit
01 Reservations 13

1. What They Do ∙∙∙ 15

2. Conversations ∙∙∙ 16
∙ Conversation 1 Taking Reservations / 16
∙ Conversation 2 Handling Reservation Inquiries / 17
∙ Conversation 3 Making Suggestions / 18
∙ Conversation 4 Confirming Reservations / 19
∙ Conversation 5 Dealing with Guests’ Problems / 20
∙ Conversation 6 Cancelling Reservations / 21

3. More Tips For You ∙∙∙ 22

4. DIY ∙∙∙ 24
▪ A Story Behind the Hotel Brand ∙∙∙ 25

Unit
02Checking-in 27

1. What They Do ∙∙∙ 29

2. Conversations ∙∙∙ 30
∙ Conversation 1 Checking in Guests / 30
∙ Conversation 2 Confirming Reservation Details / 31
∙ Conversation 3 Apologizing for Mistakes / 32
∙ Conversation 4 Early Check-in / 33
∙ Conversation 5 Check-in for Walk-in Guest / 34
∙ Conversation 6 Taking Reservation Details / 35
3. More Tips For You ∙∙∙ 36

4. DIY ∙∙∙ 38

▪ AStory Behind the Hotel Brand ∙∙∙ 39