Page 7 - Hotel English(제2판)

Contents | 7

Unit
03Door Desk 43

1. What They Do ∙∙∙ 45

2. Conversations ∙∙∙ 46

∙ Conversation 1 Checking Guests’ Baggages / 46
∙ Conversation 2 Offering to Help / 47
∙ Conversation 3 Saying Farewell to a Guest / 48
∙ Conversation 4 Giving Information to Guests / 49
∙ Conversation 5 Organizing Transport / 50
∙ Conversation 6 Bringing a Car for Guests / 51
3. More Tips For You ∙∙∙ 52

4. DIY ∙∙∙ 54

▪ A Story Behind the Hotel Brand ∙∙∙ 56

Unit
04 Bell Desk 59

1. What They Do ∙∙∙ 61

2. Conversations ∙∙∙ 62
∙ Conversation 1 Escorting a Guest / 62
∙ Conversation 2 Showing a Room / 63
∙ Conversation 3 Helping a Guest with Baggages / 64
∙ Conversation 4 Holding a Baggage / 65
∙ Conversation 5 Ordering a Taxi / 66
∙ Conversation 6 Handling Complaints / 67

3. More Tips For You ∙∙∙ 68
4. DIY ∙∙∙ 69

▪ A Story Behind the Hotel Brand ∙∙∙ 70