Page 8 - Hotel English(제2판)

8 | Hotel English 호텔영어_

Unit
05 Telephone Service 73

1. What They Do ∙∙∙ 75

2. Conversations ∙∙∙ 76
∙ Conversation 1 Wake-up Call / 76
∙ Conversation 2 Taking a Message / 77
∙ Conversation 3 Transferring Calls within the Hotel / 78
∙ Conversation 4 International Call / 79
∙ Conversation 5 Communicating with a Caller / 80
∙ Conversation 6 Giving Information / 81
∙ Conversation 7 Dealing with Communication Problems / 82
∙ Conversation 8 Explaining Services / 83

3. More Information for You ∙∙∙ 84

4. DIY ∙∙∙ 87
▪ A Story Behind the Hotel Brand ∙∙∙ 88

Unit
06 Food and Beverage Service 91

1. What They Do ∙∙∙ 93
2. Conversations ∙∙∙ 94

∙ Conversation 1 Escorting Diners / 94
∙ Conversation 2 Welcoming Guests / 95
∙ Conversation 3 Taking Drinks Orders / 96
∙ Conversation 4 Taking Orders at the Bar / 97
∙ Conversation 5 Taking Breakfast Orders / 98
∙ Conversation 6 Asking about Food and Dessert / 99
∙ Conversation 7 Handling Payment / 100

3. More Tips For You ∙∙∙ 101
4. DIY ∙∙∙ 103

▪ AStory Behind the Hotel Brand ∙∙∙ 104