Page 20 - Hotel English(제2판)

20 | Hotel English 호텔영어_

Conversation 5 Dealing with Guests’ Problems

“I can offer you our walk-up rate”

Front Desk Good afternoon, sir. What can I do for you?

Guest Hi. I need a room for this evening.
Front Desk Do you have a reservation?

Guest No, I don’t. My flight’s been delayed until tomorrow

evening and I need to stay in the city overnight.
Front Desk I can offer you our walk-up rate which is $280 per night for

a double room including breakfast.
Guest That's a lot more expensive than I expected. Is that the

cheapest rate you have?
Front Desk I’m afraid so. We’re very busy tonight.

Guest Ok. I’ll take it.
Front Desk Fine. Could you fill in this guest registration card for me,

please?
Guest Ok. What time do I have to check out tomorrow?

Front Desk Our usual check-out time is 11 o’clock, sir, but, with this rate

you can have a late check-out until 2 p.m.
Guest That’s great. Thank you very much.