Page 17 - Hotel English(제2판)

Unit 01 Reservations | 17

Conversation 2 Handling Reservation Inquiries

“Could I have a room on a lower floor, please?”

Clara Good morning. Hilton Hotel Clara speaking.

How may I help you?
Guest Good morning. I’d like to make a reservation for a room.

Clara Yes, madam. When are you supposed to arrive?

Guest I’ll be there on Friday, 23 of March.
rd
Clara How long are you going to stay?
Guest I will stay for two nights.

Clara You will check out on March 25 , won’t you?
th
Guest Yes, that’s right. Could I have a room on a lower floor, please?
I don’t like using the lift.

Clara Is the second floor ok?
Guest Yes, that’s perfect.

Clara May I have your name, please?
Guest It’s Jennifer Lawrence.

Clara How do you spell your last name?

Guest It’s L-A-W-R-E-N-C-E.
Clara How can we contact you, ma’am?

Guest You can reach me at 808-213-6904.
Clara All right, Ms. Lawrence. I’ll see you on the 23 of March.
rd
Thank you for calling.
Guest Thank you. Goodbye.