Page 21 - Hotel English(제2판)

Unit 01 Reservations | 21

Conversation 6 Cancelling Reservations

“I’m sorry, but I’d like to cancel my reservation for the hotel.”

Colin Good morning. Peninsula Hotel, Colin speaking.

Guest I’m sorry, but I’d like to cancel my reservation for the hotel.

Colin May I have your name and reservation number?
Guest It’s Ms. Yang and my reservation number is MH374ET.

Colin Ok, Ms. Yang, I’ve cancelled your reservation for you.

There’s no cancellation charge because you’ve cancelled

within our 48-hour cancellation deadline.
Guest That’s good. Thank you.

Colin Would you like me to send you a confirmation e-mail?

Guest Yes, please. Thanks for the help.
Colin We hope to serve you next time.